CRM & Customer Experience Services

Turning Customer Interactions into Growth Engines

In today’s competitive market, managing customer relationships effectively is essential—not optional. Our CRM & CX services help businesses harness CRM platforms like Microsoft Dynamics and integrated CX tools to drive loyalty, retention, and personalized engagements.

Holistic Customer View

Unify data across sales, marketing, and service to create a single, comprehensive customer profile.

Platform Expertise

Deep experience with Microsoft Dynamics, Salesforce, and custom CRM integrations ensures the right fit for your processes.

End-to-End Implementation

From strategy and pipeline setup to automation and AI-driven insights, we cover every stage.

Customer-Centric Design

We design interfaces and journeys that prioritize user experience—both for your teams and your customers.

What's Included

CRM Strategy & Design

Blueprint mappings for sales, service, and marketing flows aligned with business goals.

CRM Strategy & Design

Blueprint mappings for sales, service, and marketing flows aligned with business goals.

CRM Strategy & Design

Blueprint mappings for sales, service, and marketing flows aligned with business goals.

CRM Strategy & Design

Blueprint mappings for sales, service, and marketing flows aligned with business goals.

CRM Strategy & Design

Blueprint mappings for sales, service, and marketing flows aligned with business goals.

Implementation & Integration

Configure Dynamics or Salesforce and integrate with ERP, BI, communication channels (email, chatbots).

Implementation & Integration

Configure Dynamics or Salesforce and integrate with ERP, BI, communication channels (email, chatbots).

Implementation & Integration

Configure Dynamics or Salesforce and integrate with ERP, BI, communication channels (email, chatbots).

Implementation & Integration

Configure Dynamics or Salesforce and integrate with ERP, BI, communication channels (email, chatbots).

Implementation & Integration

Configure Dynamics or Salesforce and integrate with ERP, BI, communication channels (email, chatbots).

Automation & Workflows

Seamless lead routing, quote approvals, task reminders, and SLA tracking.

Automation & Workflows

Seamless lead routing, quote approvals, task reminders, and SLA tracking.

Automation & Workflows

Seamless lead routing, quote approvals, task reminders, and SLA tracking.

Automation & Workflows

Seamless lead routing, quote approvals, task reminders, and SLA tracking.

Automation & Workflows

Seamless lead routing, quote approvals, task reminders, and SLA tracking.

Customer Experience Tools

Customer portals, chatbots, feedback loops, and journey analytics.

Customer Experience Tools

Customer portals, chatbots, feedback loops, and journey analytics.

Customer Experience Tools

Customer portals, chatbots, feedback loops, and journey analytics.

Customer Experience Tools

Customer portals, chatbots, feedback loops, and journey analytics.

Customer Experience Tools

Customer portals, chatbots, feedback loops, and journey analytics.

Reporting & Analytics

Sales forecasting, pipeline reporting, NPS dashboards, and campaign metrics.

Reporting & Analytics

Sales forecasting, pipeline reporting, NPS dashboards, and campaign metrics.

Reporting & Analytics

Sales forecasting, pipeline reporting, NPS dashboards, and campaign metrics.

Reporting & Analytics

Sales forecasting, pipeline reporting, NPS dashboards, and campaign metrics.

Reporting & Analytics

Sales forecasting, pipeline reporting, NPS dashboards, and campaign metrics.

Training & Enablement

Hands-on user training, best practices, and adoption support across the organization.

Training & Enablement

Hands-on user training, best practices, and adoption support across the organization.

Training & Enablement

Hands-on user training, best practices, and adoption support across the organization.

Training & Enablement

Hands-on user training, best practices, and adoption support across the organization.

Training & Enablement

Hands-on user training, best practices, and adoption support across the organization.

Impact You Can Expect

Accelerated Sales Velocity

Via optimized pipeline management

Improved Customer Retention

Through personalized, consistent engagement

Operational Efficiency

From automated processes and cross-team collaboration

Insight-Driven Marketing

Backed by reliable campaign and CX data

Enhanced Customer Satisfaction

Powered by end-to-end experience design

Let’s Build What’s Next — Together

Schedule a call to explore how our tech solutions can move your business forward.

Let’s Build What’s Next — Together

Schedule a call to explore how our tech solutions can move your business forward.

All Rights Reserved

© 2025 Macquires IT & Business Consultations

Let’s Build What’s Next — Together

Schedule a call to explore how our tech solutions can move your business forward.

All Rights Reserved

© 2025 Macquires IT & Business Consultations